Privacy Policy & Telephony Data Charter

1. Introduction & Overview

At AI Voice Pilot ("we", "our", or "us", accessible via aivoicepilot.online), protecting the privacy and security of your telephony communications is our highest priority. This Privacy Policy governs how we collect, process, encrypt, and retain data when you use our autonomous AI voice agent platform, Exotel telephony integrations, and Google Gemini conversational engine.

We comply fully with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, as well as the European Union General Data Protection Regulation (GDPR).

2. Telephony Data & Audio Recordings

When you deploy AI Voice Pilot agents to answer or initiate customer telephone calls, our platform processes the following categories of telephony data:

• Audio Streams & Recordings: Voice audio is streamed over secure WebSockets (WSS/TLS 1.3) to provide sub-400ms conversational responses. If you enable Call Recording in your agent persona, recordings are encrypted at rest using AES-256.
• Call Transcripts & Sentiment Metrics: Audio is converted to text for transcript storage, sentiment classification (Positive, Neutral, Negative), and automated CRM lead logging.
• Telephony Metadata: Caller ID, recipient phone number, SIP Trunk SID, call duration, timestamp, and termination status.

3. Data Sovereignty & Indian Cloud Residency

All telephony voice streams, customer transcripts, and database records are hosted on high-availability, low-latency data center regions within India (Hyderabad and Mumbai cloud nodes).

If your organization requires local storage within specific regulatory frameworks (e.g., RBI or HIPAA requirements), we provide dedicated tenant encryption keys and custom data residency configurations on our Enterprise Tier.

4. Your Rights Under DPDP & GDPR

As a data principal or account owner on aivoicepilot.online, you hold the following rights:

• Right to Access & Portability: Export all your call logs, audio MP3 recordings, and transcripts in standard JSON/CSV formats at any time from your dashboard.
• Right to Erasure (Right to Be Forgotten): You may permanently delete specific call records or your entire tenant organization data with a single click in your account settings.
• Right to Consent Revocation: You can disable call recording or pause AI agent telephony webhooks instantly without penalty.