AI Voice Pilot aivoicepilot.online
USER GUIDE & ARCHITECTURE

AI Voice Pilot Detailed HTML Documentation

Step-by-step walkthrough for configuring autonomous sub-400ms voice agents, Exotel SIP trunks, automated WhatsApp follow-ups, and RAG PDF training on aivoicepilot.online.

Documentation Index
1. Quick Start & Onboarding 2. Creating an AI Voice Agent 3. Exotel Telephony & SIP Setup 4. WhatsApp & SMS Flow-Ups 5. RAG PDF Knowledge Training 6. Analytics & ROI Calculator 7. TRAI DND Compliance Guide
SECTION 1

1. Quick Start & Enterprise Demo Onboarding

Welcome to AI Voice Pilot! Follow these three simple steps to set up your account and deploy your first voice assistant:

1
Register Your Organization Click Book a Demo in the top right corner. Enter your business email, company name, and phone number to schedule your enterprise sandbox demo.
2
Access the Agent Studio Dashboard Once logged in, click Dashboard to access your Agent Studio, Telephony Settings, RAG Knowledge Hub, and Analytics ROI Calculator.
3
Verify Your Subscription Status Your account starts with Active Subscription Status and demo telephony minutes. To upgrade to standard billing (₹6/min), visit the Billing tab.
SECTION 2

2. Creating & Configuring Your AI Voice Agent

AI Voice Pilot agents use Google Gemini to conduct sub-400ms conversational phone calls. To create an agent:

  1. Navigate to Dashboard → Agents → Create New Agent.
  2. Agent Name: Enter a friendly name for your AI (e.g., "Priya - Inbound Real Estate Receptionist").
  3. Language / Dialect Code: Select from 45+ supported codes, including en-IN (Indian English), hi-IN (Hindi), te-IN (Telugu), ta-IN (Tamil), or kn-IN (Kannada).
  4. System Prompt (Persona): Define how your AI behaves. For example: 
    You are Priya, an executive AI receptionist for UrbanBrick Realty. Be polite, concise, and helpful. Always ask for the caller's budget and preferred property location before booking a site visit.
  5. First Message Greeting: What the AI speaks immediately when the caller answers (e.g., "Namaste! Welcome to UrbanBrick Realty. How can I help you today?").
SECTION 3

3. 1-Minute Exotel Telephony & SIP Trunk Setup

To connect your phone numbers to AI Voice Pilot, we integrate directly with Exotel Telephony via WebSocket audio streaming:

Connecting Your Exotel Credentials:
  • Log into your Exotel account and navigate to API Credentials.
  • Copy your API Key, API Token, and Account SID (Subdomain).
  • In AI Voice Pilot, go to Settings → Telephony Configuration and paste your Exotel credentials.
  • For inbound call routing, set your Exotel Applet URL to your agent's webhook endpoint: https://aivoicepilot.online/api/telephony/inbound-call
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4. WhatsApp & SMS Automated Flow-Ups (Function Tools)

One of our most powerful features is Function Calling Tools. During a live call, the AI can trigger external webhook URLs (like Google Apps Script, Exotel SMS, or WhatsApp Business API) to send brochures and calendar invites automatically!

How to Add a WhatsApp / SMS Custom Tool:
  1. In your Agent Edit screen, click the + Add Custom Tool button.
  2. Tool Name: send_whatsapp_brochure
  3. Description: Send a WhatsApp product PDF brochure and Calendly link to the caller's mobile number.
  4. HTTP Method: POST
  5. Webhook URL: Paste your Google Apps Script Web App URL or WhatsApp webhook endpoint (e.g., https://script.google.com/macros/s/.../exec).
  6. When the caller asks for pricing or a catalog, Google Gemini calls this webhook instantly!
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5. RAG PDF Knowledge Base Training

To prevent AI hallucination and ensure your voice assistant knows your exact product prices, refund policies, and specifications, use our RAG (Retrieval-Augmented Generation) Hub:

  • Go to Knowledge Base → Upload Document.
  • Upload your company PDF brochures, FAQ documents, or pricing rate cards.
  • Our system automatically chunks and indexes the document into vector embeddings. When a caller asks a technical question, the AI retrieves the exact answer from your PDF in real time.
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6. Analytics, Call Recordings & ROI Calculator

In your main Dashboard, you have complete visibility into every call handled by AI Voice Pilot:

Live Call Transcripts & Sentiment Read word-for-word transcripts of every Hindi, Telugu, or English call with automatic sentiment scoring.
Automated ROI Calculator Our built-in analytics engine computes your exact ₹/min BPO savings (comparing ₹35/min human labor vs ₹6/min AI).
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7. TRAI DND Compliance & Security Checklist

When operating autonomous outbound calling campaigns in India, follow this compliance checklist:

  • Check NDND Registry: Ensure that recipients of outbound marketing calls have provided opt-in consent or are not listed on TRAI's National Do Not Disturb registry.
  • Call Recording Consent: Always allow your agent's initial greeting to disclose that calls may be recorded for quality assurance.
  • 256-Bit TLS Encryption: All audio streams on aivoicepilot.online are encrypted at rest and in transit under Indian DPDP Act 2023 guidelines.